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About Us e-Resources for Learning Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
e-Resources for Learning Ltd
5a Andrews Buildings, Stanwell Road, Penarth, Vale of Glamorgan. CF64 2AA UK
Phone: +44 (29) 20708768
Fax: +44 (845) 2808089
Email: sales@ER4L.co.uk
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling < For e-learning content that is downloaded via the internet there is no charge. For up to 5 e-learning content titles we will ship via the Royal Mail using their First Class Recorded Delivery service. For heavier items such as computer hardware or large content orders, over 5 titles, we will ship via TNT using their next day service > |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days . |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee against manufacturing faults. |
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (29) 20708768 or fax us on +44 (845) 2808089 or write to us at
e-Resources for Learning Ltd
5a Andrews Buildings, Stanwell Road, Penarth, Vale of Glamorgan. CF64 2AA UK
Phone: +44 (29) 20708768
Fax: +44 (845) 2808089
Email: sales@ER4L.co.uk |
Privacy Policy e-Resources for Learning Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Goods can not be returned to e-Resources for Learning Ltd without prior authorisation. The goods returned without a Returns Authorisation Number (RAN) issued by e-Resources for Learning will be refused and returned to the buyer at his expense.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
Remittance Terms All invoices are payable within the terms specified on the invoice. Payment is to be made by sterling cheque drawn on a UK bank or bankers draft or by Swift Electronic Transfer to our account with HSBC, Cardiff Bay Branch, 97 Bute Street, Cardiff, CF10 5NA, account number 01421956 sort code 40-16-13. All transaction bank charges to be paid by the Buyer, we require net funds.
We understand and will excercise our statutory right to interest under the Late Payment of Commercial Debts (Interest) Act 1998 if we are not paid according to agreed credit terms. |
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